This policy forms part of our Terms & Conditions. It applies to paid readings, reports, tools, Solution Plans and credits bought from Aumadi Globals Pvt Ltd ("Palmyst", "we", "us") on the web app at web.palmyst.com and in the Palmyst mobile app.
1. Cancellations
1.1 Paid readings, reports and tools are digital content that is generated and delivered right away, usually within minutes of payment. Because of this, a purchase cannot be cancelled once the reading has been generated.
1.2 Palmyst does not currently offer subscriptions or take recurring payments. Each purchase is a one-time payment, so there is nothing to cancel later.
1.3 Our system may reject a photo it cannot read. You are not charged for a reading that is rejected before it is generated.
2. When you get a refund
You are entitled to a refund, or a re-credit if you prefer, when:
- you were charged but the reading was not delivered because of a technical fault on our side;
- you were charged twice for the same purchase;
- you were charged an amount different from the price shown to you at the time of purchase;
- we stop a paid feature you have already paid for and not yet used (for the unused amount).
3. When a refund is not given
A refund is not given only because:
- the reading was affected by the quality of the photo you uploaded (see section 4 of the Terms & Conditions);
- you disagree with or do not like the reading;
- you uploaded the wrong hand, the wrong person's palm, or picked the wrong tool;
- the reading did not lead to a particular result in your life;
- two photos of the same hand, taken in different light or at different angles, produced different readings.
4. Credits
4.1 Credits have no cash value and cannot be transferred or exchanged for money. Credits do not expire while your account is open.
4.2 Credits that have been used to unlock a tool or report are not refunded, except in the cases listed in section 2. Where a refund is due for a reading bought with credits, we return the credits to your account.
5. Failed and pending payments
5.1 If money leaves your account but the payment shows as failed or the tool stays locked, the amount is normally reversed automatically by your bank or by Razorpay within 5 to 7 business days.
5.2 If it has not come back by then, email hello@palmyst.com with the payment ID or a screenshot of the debit and we will follow it up.
6. Purchases through Google Play or the Apple App Store
Purchases made through Google Play or the Apple App Store are billed by those stores and are refunded under their own refund rules. We cannot refund them directly. Please ask for the refund from the store you bought from. If the reading was not delivered, write to us as well and we will help fix it.
7. Free unlocks and rewarded ads
Tools unlocked for free, including by watching a rewarded ad, have no cash value and are not refundable. An unlock is given only when the ad finishes playing.
8. Solution Plans and Palmyst Ratna
Solution Plans are paid, and the current price is shown in the app before you pay. Each plan is prepared individually for you, so it cannot be cancelled or refunded once it has been delivered. If we are unable to deliver a plan you paid for, we will refund it in full.
Joining the Palmyst Ratna waitlist is not an order. No money is taken and no product is reserved, so there is nothing to cancel or refund. When gemstone sales open, separate terms covering shipping, delivery, returns and refunds for gemstones will be shown to you before you pay.
9. How to ask for a refund
9.1 Email hello@palmyst.com within 7 days of the payment, from your registered email or with your registered phone number, and include:
- the payment ID (from your Razorpay receipt, bank or UPI app);
- the date, amount and tool or report you bought;
- a short note on what went wrong, with a screenshot if you have one.
9.2 We will reply within 48 hours. We may check our payment and delivery records before deciding.
9.3 Approved refunds go back to the original payment method within 5 to 7 business days. The exact time depends on your bank or payment provider. We do not refund in cash or to a different account.
10. Chargebacks
Please contact us before raising a chargeback or payment dispute with your bank, so we can fix the problem directly. We may suspend an account that raises chargebacks for readings that were delivered correctly, or that misuses refunds in any other way.
11. Your legal rights
Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019.
12. Not happy with our answer?
Support is by email only. You can escalate to our Grievance Officer:
- Grievance Officer: Piyush Jain, Co-founder
- Email: hello@palmyst.com
- Address: Aumadi Globals Pvt Ltd, Jodhpur, Rajasthan - 342005, India
We acknowledge every complaint within 48 hours and resolve it within 1 month of receiving it.