Please read these Terms carefully. By creating an account, uploading a palm photo, making a purchase or otherwise using Palmyst, you agree to them. If you do not agree, please do not use Palmyst.
1. About these Terms
1.1 Palmyst is a palm reading and self-discovery service offered through the Palmyst mobile app (Android and iOS), the web app at web.palmyst.com, the website palmyst.com, and any embedded Palmyst widget (together, the "Service").
1.2 The Service is owned and run by Aumadi Globals Pvt Ltd, a company registered in India with its registered office at Jodhpur, Rajasthan - 342005, India ("Palmyst", "we", "us", "our"). "You" means the person using the Service.
1.3 These Terms are an electronic contract under the Information Technology Act, 2000. They are binding without a physical signature. Our Privacy Policy, Cookies Policy and Refunds & Cancellations Policy form part of these Terms.
2. Who can use Palmyst
2.1 You must be 18 years or older and able to enter into a binding contract under Indian law. Palmyst is not meant for anyone under 18.
2.2 If we learn that a user is under 18, we will close the account and delete its data.
2.3 You must not use the Service if you have been barred from it before, or if using it breaks the law where you live.
3. What Palmyst is, and what it is not
3.1 Palmyst is a tool for self-reflection. It looks at visible features of your palm (lines, mounts, marks, hand and finger shape) and describes tendencies, patterns and natural inclinations based on traditional palmistry, including Hasta Samudrika Shastra.
3.2 Palmyst does not predict the future. It does not tell you when events will happen, whether you will marry, get a job, have children, become rich, fall ill or live long. Any wording in a reading that seems to say otherwise must be read as a description of tendency, not a promise.
3.3 Palmistry is a traditional practice and is not an established science. Some interpretations in Palmyst draw on published research into hand patterns, such as dermatoglyphics. Many others come only from traditional palmistry and are not supported by scientific studies. Where we describe Palmyst as "science-backed", we mean only that some interpretations use such research. Nothing in Palmyst is scientific or medical proof of anything about you.
3.4 Palmyst is not a substitute for professional advice. It is not medical, psychological, psychiatric, legal, financial, tax, investment, career-counselling or marriage-counselling advice. Always speak to a qualified professional before making a decision in any of these areas.
3.5 You are fully responsible for the decisions you make. Please do not make an important life decision based only on a Palmyst reading.
3.6 Blog posts, learning guides and articles about public figures on our website are general, editorial content about palmistry. They are not a personal reading, and we are not affiliated with or endorsed by any person named in them.
4. Your photo decides your reading
4.1 For the best result, follow our photo guide every time:
- Use your dominant hand (the hand you write with), unless the tool asks for the other hand.
- Take the photo in bright, even light. Daylight works best. Avoid harsh shadows and flash glare.
- Open your palm fully, fingers slightly spread, palm flat and facing the camera.
- Keep the whole palm, all fingers and the wrist line inside the frame.
- Hold the camera steady and make sure the lines are sharp, not blurred.
- Remove rings, bracelets and gloves. Avoid mehendi, ink, heavy lotion or anything that hides the lines.
- Do not use filters, beauty modes, edits or zoomed screenshots.
- Upload a real, current photo of a real hand. No drawings, printouts or images taken from the internet.
4.2 If the photo is blurred, dark, cropped, angled, filtered, covered or not a real palm, some lines and markers may be missed or misread. The reading may then be incomplete, less personal, or different from a reading made from a clear photo of the same hand.
4.3 Two photos of the same hand taken in different light or at different angles can produce different readings. This is a normal limit of photo-based analysis and is not a fault in the Service.
4.4 Our system may reject a photo it cannot read. You will not be charged for a reading that is rejected before it is generated.
4.5 Once a reading has been generated from a photo you chose to submit, we are not responsible for inaccuracy, missing detail or differences caused by the quality of that photo, and this alone is not a ground for a refund (see section 10).
5. How readings are made
5.1 Readings are generated automatically using software, including artificial intelligence models run by us and by our technology providers. Most readings are not reviewed by a human before you see them.
5.2 AI can make mistakes. It can miss a line, misjudge a marker, or produce text that is unclear or does not fit you. We work to reduce errors but do not guarantee that any reading is complete, accurate or free of errors.
5.3 Readings, plans and other content are personal to you and are for your private, non-commercial use.
6. Your account
6.1 You may need an account to use some tools. Give true and current details, and keep your login safe. You are responsible for everything done through your account.
6.2 Tell us at hello@palmyst.com straight away if you think someone else has used your account.
6.3 One account is for one person. Do not sell, share or transfer your account.
7. Uploading someone else's palm
7.1 Some tools, such as Compatibility Analyzer and Marriage Match Making, ask for another person's palm.
7.2 You may upload another person's palm only if that person is 18 or older and has agreed to it. By uploading, you confirm that you have their permission.
7.3 You must not upload the palm of a child, or of anyone without their knowledge, or use a reading to harass, embarrass, pressure or judge another person, including in matters of marriage.
8. Rules of use
You agree not to:
- upload anything that is not a palm, or any image that is sexual, violent, hateful, illegal, or that shows a face or identity document;
- upload anyone's palm without permission, or impersonate anyone;
- use readings to discriminate against, threaten, defame or harm any person;
- copy, resell, republish or commercially use readings, tools, text, designs or code;
- scrape, crawl, data-mine or bulk-download from the Service, or use bots or automated access;
- reverse engineer, decompile, or try to extract our models, prompts, scoring logic or source code;
- try to bypass payments, rewarded ads, usage limits or security;
- upload malware or interfere with the Service or its servers;
- misuse refunds, chargebacks, referral or promotional offers;
- use the Service in any way that breaks Indian law or the law where you live.
We may remove content, limit access or close accounts that break these rules.
9. Prices, credits and payments
9.1 Some tools are free. Others are paid, with prices shown in Indian Rupees (₹) before you pay. Prices include applicable taxes such as GST unless stated otherwise. GSTIN: 08ABFCA3614D1Z3.
9.2 On the web, payments are processed by Razorpay and may be made by UPI, card, net banking or wallet. In the mobile app, purchases may be processed by Google Play or the Apple App Store under their own terms. We never see or store your full card number, CVV or UPI PIN.
9.3 If you buy credits, each credit unlocks the tool or report described at the time of purchase. Credits have no cash value, cannot be transferred and do not expire while your account is open.
9.4 We may change prices, tools or offers at any time. A change does not affect a purchase you have already completed.
9.5 You pay for a reading when you confirm the purchase. The reading is then delivered to you digitally, usually within minutes.
9.6 The price you pay is the price shown to you at the time of purchase. If our systems charge you a different amount from the price shown, we will cancel that purchase and refund it.
9.7 Palmyst does not currently offer subscriptions or take recurring payments. Each purchase is a one-time payment.
10. Refunds and cancellations
10.1 Paid readings, reports and tools are digital content that is generated and delivered right away. Because of this, purchases cannot be cancelled once the reading has been generated.
10.2 You are entitled to a refund, or a re-credit if you prefer, when:
- you were charged but the reading was not delivered because of a technical fault on our side;
- you were charged twice for the same purchase;
- you were charged an amount different from the price shown.
10.3 A refund is not given only because:
- the reading was affected by the quality of the photo you uploaded (section 4);
- you disagree with or do not like the reading;
- you uploaded the wrong hand, the wrong person's palm, or picked the wrong tool;
- the reading did not lead to a particular result in your life.
10.4 Solution Plans are prepared individually for you. A Solution Plan cannot be cancelled or refunded once it has been delivered. If we are unable to deliver a plan you paid for, we will refund it in full.
10.5 To ask for a refund, email hello@palmyst.com within 7 days of the payment with your registered email or phone and the payment ID. We will reply within 48 hours. Approved refunds go back to the original payment method within 5 to 7 business days.
10.6 Purchases made through Google Play or the Apple App Store are refunded under those stores' own refund rules. We cannot refund them directly.
10.7 Please contact us before raising a chargeback or payment dispute with your bank, so we can fix the problem directly. We may suspend an account that raises chargebacks for readings that were delivered correctly.
10.8 The full process is set out in our Refunds & Cancellations Policy. Nothing in this section takes away any right you have under the Consumer Protection Act, 2019.
11. Free unlocks and ads
11.1 Some tools or daily insights can be unlocked for free by watching a rewarded ad.
11.2 An unlock is given only when the ad finishes playing. If an ad fails to load or is skipped, the tool stays locked. Ad unlocks have no cash value.
11.3 Ads are supplied by third parties such as Google AdMob. We do not control or endorse what advertisers offer.
12. Solutions: Solution Plans and Palmyst Ratna
12.1 In Solutions you share a problem and answer 5 questions. We then offer two separate paths: a Solution Plan, and traditional Vedic gemstones through Palmyst Ratna. They are separate products and are not sold as a bundle.
12.2 Solution Plans are day-by-day self-improvement programs built from your palm analysis and your answers. Plans are prepared by our team with the help of AI tools. They are general guidance and habits for reflection. They are not therapy, counselling or medical treatment, and results depend on your own effort and circumstances. Solution Plans are paid, and the current price is shown in the app before you pay.
12.3 If you share a question about timing (for example "when will I get married"), we do not answer the timing. We help you with steps you can take.
12.4 Palmyst Ratna gemstone suggestions are based on traditional Vedic practice. We make no claim, and you should not expect, that any gemstone will cure, treat, heal or prevent any disease, illness or medical condition, or guarantee any result in money, marriage, career, health or luck.
12.5 Joining the Ratna waitlist is not an order. No money is taken and no product is reserved. When gemstone sales open, separate product terms covering price, shipping, delivery, returns, authenticity and stone-to-stone natural variation will apply, and you will see them before you pay.
13. Health and wellbeing tools
13.1 Tools such as Health Outlook, Emotional State and Psychological Issues describe palm patterns linked in palmistry to wellbeing. They are not a diagnosis, screening or medical opinion, and they cannot detect, predict or rule out any illness.
13.2 Never delay, stop or change medical or mental health treatment because of a reading. If you have a health concern, see a doctor.
13.3 If you are in distress or thinking of harming yourself, please contact emergency services on 112, or Tele-MANAS on 14416, or a trusted person near you, right away.
14. Money, risk and gambling tools
Tools such as Gambling & Risk-taking, Business Success and money personality tools describe tendencies only. They are not financial or investment advice and do not suggest that you will win, profit or succeed. Do not gamble, trade, invest or borrow based on a reading.
15. Relationship and marriage tools
Tools such as Compatibility Analyzer, Love or Arranged Marriage and Marriage Match Making are for reflection and conversation. They do not judge whether a person is a good or bad partner, and must not be used as the reason to accept, reject or end a marriage or relationship.
16. Intellectual property
16.1 Palmyst, its logo, app, website, tools, reading formats, text, illustrations, icons, designs, scoring methods and code belong to us or our licensors and are protected by law.
16.2 We give you a personal, limited, non-transferable, revocable right to use the Service and your readings for your own private use.
16.3 You keep ownership of the photos you upload. You give us permission to store and process them to provide the Service to you and, as explained in our Privacy Policy, to train and improve the AI models and tools behind the Service.
17. Sharing and feedback
17.1 If you share a reading, palm profile or result on social media or with others, you choose what is made public and you are responsible for it.
17.2 If you send us feedback, reviews or ideas, we may use them to improve Palmyst without paying you. We will publish your name or review only with your permission.
18. Third-party services
The Service relies on third parties such as Google Play, the Apple App Store, Razorpay, AI model providers, hosting providers, Google AdMob and WhatsApp. Their own terms apply to your use of their services. We are not responsible for their acts, outages or content.
19. Changes to the Service
We may add, change, pause or remove tools, features or prices at any time. We will try to tell you in advance of any major change. If we stop a paid feature you have already paid for and not yet used, we will refund or re-credit that unused amount.
20. Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will always be available, uninterrupted, secure or error-free, or that readings will be accurate, complete or suitable for any purpose.
21. Limitation of liability
21.1 To the extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, including loss of income, opportunity, relationship, reputation or data, or for any decision you make based on a reading.
21.2 Our total liability to you for any claim about the Service is limited to the amount you paid us in the 12 months before the claim.
21.3 Nothing in these Terms limits liability that cannot be limited under Indian law, including liability for fraud.
22. Indemnity
You agree to cover us for any claim, loss or cost that arises because you broke these Terms, broke the law, or uploaded another person's palm or data without permission.
23. Suspension and closing your account
23.1 You can stop using Palmyst and ask us to delete your account at any time at palmyst.com/request-account-deletion.
23.2 We may suspend or close your account, with notice where reasonable, if you break these Terms, misuse the Service, or if the law requires it.
23.3 Sections 3, 4, 5, 10, 12 to 16, 20, 21, 22 and 25 continue to apply after your account is closed.
24. Changes to these Terms
We may update these Terms from time to time. We will change the "Last updated" date and, for important changes, tell you in the app or by email. If you keep using the Service after a change, you accept the updated Terms. If you do not accept, you can stop using the Service and ask us to delete your account.
25. Governing law and disputes
25.1 These Terms are governed by the laws of India.
25.2 Please contact our Grievance Officer first so we can try to fix the problem quickly.
25.3 Subject to your rights as a consumer, the courts at Jodhpur, Rajasthan have exclusive jurisdiction. Nothing here stops you from approaching a Consumer Disputes Redressal Commission or the National Consumer Helpline (1915) under the Consumer Protection Act, 2019.
26. Grievance Officer and contact
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
- Grievance Officer: Piyush Jain, Co-founder
- Email: hello@palmyst.com
- Address: Aumadi Globals Pvt Ltd, Jodhpur, Rajasthan - 342005, India
We will acknowledge your complaint within 48 hours and resolve it within 1 month of receiving it.
Support is by email only. For general support and partnerships, write to hello@palmyst.com.
27. General
27.1 These Terms, with the policies named in section 1.3, are the full agreement between you and us about the Service.
27.2 If any part of these Terms is found unenforceable, the rest stays in force.
27.3 If we do not enforce a right straight away, we have not given it up.
27.4 We may transfer our rights and duties under these Terms as part of a merger, sale or restructuring. You may not transfer yours.
27.5 We are not responsible for delays or failures caused by events outside our reasonable control, such as power or internet outages, natural disasters, or government action.
27.6 These Terms are in English. Readings can be generated in other languages, which you choose when you generate a report. If a translation of any part of the Service differs from the English version, the English version applies.